Due to bulk operations communicated to us via one of our third party connections our platform was hit but a massively unexpected number of messages. This resulted in resources receiving hugely unintended amounts of traffic causing our platform to effectively become unresponsive.

We’ve put in place additional methods to catch and also throttle in situations like this moving forwards to help prevent this problem type.

We apologize for any inconvenience.

NOTE: Any orders or orchestrations expected to have run should be processed at this point and available inside the platform. If you are concerned this isn’t the case or are seeing otherwise please reach out to support@spiffcommerce.com